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Complaints Policy

 

We are committed to providing a high quality service to our customers and when something goes wrong we need you to tell us about it, this will help us improve our standards and keep our customers happy.

 

If you have a complaint whilst our engineer/s are still on site please let them know as soon as you can and they will make every effort to resolve your complaint.

 

If the engineers have left site or you wish to speak to a manager please contact us on 0141 952 0707 and we will do our best to resolve the complaint as quick as possible.

 

If you are still not satisfied please put your complaint in writing to LCD Heating & Gas Services, 7 Regent Street ,Clydebank, G81 3QU or in email lcdheatingservices@gmail.com  and we will re assess the issue and come back to you within 48 hours after receiving your letter or email and try to resolve the complaint with you.

 

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/

 

We pride ourselves on our relationships with our customers and take any complaint very seriously.